Frequently Asked Questions
Everything you need to know about our products and services.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 5-7 business days, while expedited options are available at checkout.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please contact our support team to initiate a return or exchange.
Are your products covered by a warranty?
Yes, all Orthotal products come with a 12-month manufacturer warranty covering any defects in materials or workmanship.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times for international orders vary depending on the destination.